a p a r t m e n t s - m e d e l l i n . c o m

Luxury Rooms & Apartments in El Poblado, Medellin

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FAQ

About Us

We are a British owned company.

Whether you are here on business or vacation, our aim is to make your stay as pleasant as possible.

Aside from finding the best apartments at the best prices, we are very happy to provide you with all the information you need to get the most out of Medellín.

Reservations & Payments

1. How do I make a reservation?
Contact us to check the availability of your chosen apartment. We will contact you within 24 hours to confirm availability and pricing.

To confirm your reservation, you will need to pay a deposit for 20% of the total price quoted. You can do this easily via Paypal (or other payment options) see question 2.

Having paid the deposit you will receive an email confirmation of your reservation within 24 hours.

2. What forms of payment do you accept?

PayPal
PayPal is trusted by millions of users online because it is convenient, secure and free. PayPal gives you the flexibility to pay with credit or debit cards or your PayPal account balance which you can add money to from your bank account. It costs nothing to send money and we will not pass our recipient fees onto you.

MoneyGram
MoneyGram allows you to pay in-person at your local MoneyGram branch or online. We do not charge any additional fees for this payment option, however, you are responsible for the cost of using the MoneyGram service.

For more information on the above payment options, please read:
Payment Options in 5 Easy Steps

3. Do I need to pay a security deposit?
Yes. You are required to pay a security deposit of $250 dollars before or upon your arrival.

The security deposit will be given back to you after your departure. Please note, if you leave the apartment in an unacceptable state, we reserve the right to deduct the cost of additional cleaning from your security deposit.

4. When do I pay the remainder of my balance?
The remaining balance is payable on arrival in cash in US dollars or Colombian pesos. Colombian pesos are calculated at the daily rate of exchange according to xe.com on the day of your arrival.

5. Are there any additional charges?
No. All our prices are quoted in dollars and include VAT and all taxes.

6. Can I cancel my reservation?
If you cancel your reservation you will lose the initial 20% reservation fee. There are no exceptions to this rule.

7. Can I change my reservation?
Any changes to your reservation will be considered as a cancellation and subject to the above conditions.

8. How can I get a discount?
The price per night is cheaper the longer you stay in the apartment.

Additionally, you can join our facebook page to take advantage of occasional special offers.

9. What is the minimum stay?
The minimum stay is 3 nights. Under special circumstances we may permit 1 or 2 night stays, please contact us for availability.

Checking-In

10. When do I get the keys to the apartment?
We will usually meet you at the apartment upon your arrival. If this is not possible, the porters at the apartment will be expecting you and will give you an envelope with the keys inside.

11. What are the check in/out times?
Check in: 4:00pm onwards. If you are arriving in Medellín before 4pm, you are welcome to leave your luggage with the porters.

Check out: 11:00am. If you leave the apartment later than 11:00am you will be liable to pay a further days rent.

12. How long is the journey from the airport to Poblado?
The journey from the airport in a taxi is about 45 minutes. The cost of a taxi from the airport is about 50,000 Colombian pesos (roughly $25 US dollars).

13. Do you provide an airport pickup service?
Yes. We provide an airport pickup service for $30 dollars.

During Your Stay

14. What is the maximum occupancy?
The maximum occupancy is different for each apartment. Please do not exceed the maximum occupancy. We reserve the right to ask you to leave the apartment if this rule is broken.

15. Can I bring guests back to the apartment?
Yes. Guests may visit you whenever you like, without additional cost.

Note: Surplus bedrooms may be locked when not in use to save on cleaning costs, so you will need to notify us if your guest needs their own bed.

16. Can I have a party in the apartment?
No. Out of respect for your neighbours, we do not permit parties in our apartments. During the week, please maintain a respectful level of noise after 11pm. At the weekend, please maintain a respectful level of noise after 12pm.

We reserve the right to deduct money from the security deposit and/or evict with immediate effect all renters from the apartment who, in our opinion, are not abiding by the rules, in respect of damage to the property or by repeated annoyance to neighbours. In such cases, no refund will be given under any circumstances.

17. Can I smoke in the apartments?
No. All apartments are strictly non-smoking except on the balconies. Cleaning expenses will be deducted from the security deposit if the apartment is left smelling of tobacco.

18. What happens if I break something?
Each apartment has an inventory which you are welcome to check when you arrive. If you break something please contact us as soon as possible and we will fix or replace the item/s and decide if there is any charge incurred.

19. How often are the apartments cleaned?
All apartments are professionally cleaned prior to your arrival. A maid service is provided free of charge, once a week thereafter.

If you would like more frequent cleaning, we provide a maid service for $20 a day.

20. Are the apartments furnished?
Yes. All apartments are fully furnished, including bed linen, towels and kitchen utencils. However, we do not provide shampoo, toothpaste, washing powder or other cleaning solutions.

21. Do the apartments have Internet access?
Yes. All apartments have free wireless broadband internet access.

22. Do the apartments have a telephone?
Yes. All apartments have a telephone. Local calls are provided free of charge. If you have a laptop, we recommend using Skype as the cheapest way to make international calls.

23. Do the apartments have hot water?
Yes. All apartments have hot water 24 hours a day.

24. Are there extra charges for gas, electricity or water?
No, there are no additional charges for gas, electricity or water.

25. Do the apartments have car parking spaces?
Yes. All apartments have their own parking space. Most apartment complexes also have large visitor parking areas.

26. Are pets allowed?
No. Unless expressly authorized, pets are not allowed. Please inquire prior to reservation if you would like to bring your pets.

Children

27. Do you provide cots and high-chairs?
No. You will be required to bring all your child's necessities with you.

28. Do children need to pay?
Children under 9 are calculated at half price. Children under 3 are free.

For additional information, do not hesitate to Contact Us.